Product Warranty & Return

For Individual Products

Apart from setting the RMA for all products, the vendor can also set up RMA settings for an individual product.

To do so, the vendor has to navigate to Vendor Dashboard > Products > Select a product > Edit > RMA Options (Check the “Override your default RMA settings for this product”)

Amerili : Made in the USA : 7 rma options for individual products

After that, you will get the options for setting up the RMA for this product as shown below.

Amerili : Made in the USA : 8 rma options expanded for single product

The fields in this setting are the same as the fields in the global setting but here it works for this product only.

Managing Customers’ RMA Requests

To manage customers’ RMA requests, the vendor has to go to his/her Vendor Dashboard > Return Request > Select the ‘Manage’ or Click on the view icon.

Amerili : Made in the USA : 9 managing rma request from customers

Next, your vendor will get options to chat with the customer and to meet up the return request. Moreover, the vendor can change the status of the RMA request if he/she want to.

Amerili : Made in the USA : 10 vendor chatting with customers

Here are the statuses:

  • New: When the vendor gets any new RMA request from a customer.
  • Processing: When the vendor sets the status to processing, the customer will be able to view the RMA requests’ status as ‘Processing’.
  • Completed: When the RMA request is completely processed then the vendor will select this option.
  • Rejected: The vendor will select this option if he or she wishes to reject the RMA request.
  • Reviewing: Vendor will select this option when the RMA request is under review.
Amerili : Made in the USA : 11 vendor customer rma request status

Customer’s RMA Option

Based on the settings applied by the admin and vendor, customers get to enjoy the RMA facility while buying their favorite products. Certain options are set as default for the customers. And for other options, they can choose their suitable warranty duration for an extra cost set by the vendors.

Here, for the customers, the warranty period is fixed for the ‘Warranty Included’ warranty type as seen below.

Amerili : Made in the USA : 1 simple product view with 2 year warranty

As for the ‘Warranty as Add-on’ warranty type, the customers get to choose the provided warranty duration for some extra cost set by the vendors.

Amerili : Made in the USA : 2 warranty add on

Requesting a Warranty

Once the product is bought by a customer, based on the RMA setting adjusted by the admin and vendor, the customer can request for the replacement of the bought product, full or partial refund or request for Refund as store credit.

Amerili : Made in the USA : 3 refund request by buyer

Hope this doc about Return and Warranty Request was helpful.