Get Support from Vendor

Open a New Support Topic

To open a new support topic, customers have to navigate to their vendor store page.

First, customers need to log in to their account.

Now, visit your vendor’s store page from whom you have purchased. You will notice a Get Support button on the right side, below the name, description and banner image of the vendor.

Shown below:

Amerili : Made in the USA : dokan get support button

After clicking Get Support, a pop up form will appear where you will be able to insert your issue or query.

This pop up form will ask you to enter a subject, select order number using the drop-down, and type your message.

Amerili : Made in the USA : dokan store support sending support ticket

You can also Get Support by going to your Account page ( my account ) and selecting the order you need support for. Now, select View option. There you will find the Store Support button.

Order details get support

If you click the button, you will see that the order number is already added, you just have to add the subject and description.

get support

View Your Existing Tickets

Amerili : Made in the USA : dokan store support customer account view