Open a New Support Topic
To open a new support topic, customers have to navigate to their vendor store page.
First, customers need to log in to their account.
Now, visit your vendor’s store page from whom you have purchased. You will notice a Get Support button on the right side, below the name, description and banner image of the vendor.
Shown below:
After clicking Get Support, a pop up form will appear where you will be able to insert your issue or query.
This pop up form will ask you to enter a subject, select order number using the drop-down, and type your message.
You can also Get Support by going to your Account page ( my account ) and selecting the order you need support for. Now, select View option. There you will find the Store Support button.
If you click the button, you will see that the order number is already added, you just have to add the subject and description.
View Your Existing Tickets
